Customer Engagement Manager Europe (d/f/m)

 

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Job ID 379732BR
Aug 04, 2023
Germany
Job Description
2023 will potentially see Sandoz become a standalone organization! Already a global market leader in Generics and Biosimilar medicine, this is an exciting, once-in-a-career opportunity to set our own path forward as an independent, purpose-driven organization, and as the founders of a new Sandoz, this is a time of immense opportunity for us all, both professionally and personally!

Together we will shape the future of Sandoz… are you ready to make a difference?

The Customer Engagement manager is responsible for taking the organization further on its multichannel journey to improve Customer Engagement and further fuel Sandoz’ in-market performance.
The Customer Engagement Manager(s) is(are) part of the Region Europe Commercial Excellence & Digital team and work closely with both Sandoz Technology and country colleagues.

Your key responsibilities:
Your responsibilities include, but not limited to:

• Boost adoption of Sandoz Customer engagement platforms across the region, in order to provide seamless customer experience across all channels & devices to serve key customer groups and establishing Sandoz as a trusted and valued partner.
• Support countries and Therapeutic Areas leads with Customer Engagement journeys from A to Z, and make sure to bridge the gaps between Sales, Marketing and Comex to align functions around a truly customer-centric approach
• Drive development and adoption of customer centric approaches for substitution markets
• Drive reach expansion strategy – ensure implementation of consent collection & activation, SoV increase and/or digital-only projects
• Contribute to RE content strategy and implementation
• Strengthen our digital customer engagement capabilities and initiatives across our different business models and target stakeholders to advance Sandoz’ Multichannel engagement in collaboration with RE Comex & Digital team, Countries, and Sandoz Technology teams
• Provide visibility to the countries on the adoption and impact of our Multichannel Customer Engagement, developing a culture of acceptance and innovation within the countries
• Gather existing experiments, assess impact and communicate findings to the wider team
• Coordinate regional and cross-country collaboration to drive adoption and best practice sharing
• Work with the Head of Digital Infrastructure, SFE & Analytics, to integrate web-analytics in performance management frameworks and measure the impact of digital assets within omnichannel marketing mix
• Develop trainings around MCE Pull in collaboration with T&D, as well as global, regional and countries cross functional teams

Diversity & Inclusion / EEO
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements

Essential Requirements:

• University degree, preferably with a major in Marketing, or Digital / IT sector
• English fluent is required, additional European language is a plus
• Commercial Excellence or business leadership experience of min. 5 years
• Leadership skills with an ability to set a vision, lead change, and to motivate others
• Ability to work with senior leaders on both business and technical sides
• Functional expertise of Digital & Multichannel business
• Strong business acumen and relevant market know-how of Gx / pharmaceutical industry, Medical Devices or FMCG
• Experience in leading and developing Digital & Multichannel strategies in a cross-functional, collaborative environment is required
• Strong experience in implementation of Digital & Multichannel solutions
• Good command of e-commerce technology, commercial use of social media, Standard Operating Environments, knowledge management systems
• Superior ability to communicate, collaborate effectively, and push things through/across a global, matrixed company
• Excellent project management capabilities

Why Sandoz?
Almost 500 million patients were touched by Sandoz generic and biosimilar medicines in 2022 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

We are at a pivotal moment in our history giving us the freedom to invest in our future so we can continue to help millions of people access affordable high- quality medicines. Together we will shape the future of Sandoz, building an organization from the ground up and in return, experience an ambitious environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Imagine what you could do at Sandoz!

Commitment to diversity and inclusion:
Sandoz is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

[#video#https://www.youtube.com/watch?v=5_RZsoOZv5c{#400,300#}#/video#]

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

#Sandoz
Division
SANDOZ
Business Unit
COMMERCIAL OPS EUROPE SZ
Location
Germany
Site
Holzkirchen (near Munich)
Company / Legal Entity
Sandoz International
Functional Area
Marketing
Job Type
Full Time
Employment Type
Regular
Shift Work
No

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